Cancellation policy

Purchase Options Cancellation Policy Last Updated: January 2026

1. Cancellation of Pre-Orders

• Pre-orders are eligible for cancellation exclusively prior to dispatch.

• Submit cancellation requests including the order number directly to support@reweave.shop.

2. Refunds for Cancellations

• Approved pre-shipment cancellations are refunded strictly via digital store credit.

• Reversals to the original payment method or fiat refunds are not authorized.

• Store credit is issued within 3-5 business days of cancellation approval.

3. Modifications

• Modifications to the shipping address or product variant (e.g., transitioning between Petite, Mini, or Grand dimensions) must be requested before the fulfillment process initiates.

• Fulfillment commencement terminates the modification window.

4. After Shipment

• Dispatched pre-orders cannot be cancelled.

• Post-dispatch requests are classified as standard returns and are subject to the terms of the Return & Refund Policy.